Shipping Policy

At Hope Trucking LLC, we are committed to delivering a smooth and reliable shipping experience. Our policy ensures transparency on order processing, delivery timelines, and shipping costs — so you can shop with full confidence.

📦 Order Processing

  • Processing Time: Orders are processed within 1–2 business days (Monday–Friday), excluding U.S. federal holidays.
  • Orders placed before 2:00 PM (EST) are typically processed the same day.
  • You will receive an order confirmation email followed by a shipping confirmation once your order has shipped.

🌍 International Shipping

We currently ship to selected international countries. International delivery typically takes 7–14 business days, depending on the destination and customs clearance.
Please Note: International orders may be subject to duties, taxes, and import charges, which are the buyer’s responsibility.

💲 Shipping Rates

  • Shipping charges are calculated at checkout based on order weight, shipping method, and destination.
  • USA Orders:
    • Orders over $150 – Free Standard Shipping
    • Orders under $150 – Calculated at checkout (flat-rate or weight-based)
  • International Orders: Real-time rates shown at checkout based on carrier

🧾 Tracking & Notifications

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to track your order in real time. If you do not receive tracking information within 48 hours, please contact our support team.

⛔ Delivery Issues

  • Incorrect Address: Please double-check your shipping address. We are not responsible for lost packages due to address errors entered at checkout.
  • Lost or Stolen Packages: If tracking shows your order as delivered but you haven’t received it, please contact us. We’ll assist with filing a claim and, where possible, reissuing your order.

🕘 Business & Shipping Hours

  • Business Days: Monday – Friday
  • Customer Support Hours: 9:00 AM – 6:00 PM (EST)
  • We do not ship on weekends or U.S. public holidays.